Privacy Policy

Your privacy

Big Phil Computers adhere to strict guidelines and will not share, sell, trade, give or advise the statistics that we collect on our website to any third party.

The online data that we collect on the website is used solely for purposes of our own web metrics and traffic analysis by Big Phil Computers in order to monitor and improve services to visitors.

Big Phil Computers is committed to protecting your online experience. The following statement sets our privacy policy. For the purposes of this privacy statement “Big Phil Computers” or “www.bigphilcomputers.co.uk” shall mean Big Phil Computers and “visitor” or “user” shall mean you or another third party.

This policy may change from time to time so please re-read this policy periodically.

The information we collect

Big Phil Computers collect information in a variety of ways.

The information we gather is to improve visitor experience, or when you contact us we use that information to contact you so that we can provide home improvement services to you.

When someone decides to contact Big Phil Computers website, we collect more specific information from them.

Stored information

If you use our online contact form, the information we store is on a secure database and used to identify you. Your details are kept securely and not shared or accessed by anyone else, and the contact form information that you provide is automatically deleted after 60 days

Required Information:

  • Name = Our form collects your name
  • Email = Your email, we may use this to contact you back
  • Telephone = Your Telephone, we may use this information to contact you back
  • Subject = Optionally a short descriptive line as to why you may be contacting us, so that we can respond to you as best fits your description
  • Message = We require context to why you are contacting us, the enquiry or otherwise
  • Confirmation = We require that you authorise us, or opt-in, for us to contact you back and to store those details as long as is necessary to provide our services to you, or until you request otherwise

GDPR & The right to be forgotten

The General Data Protection Regulation (GDPR) comes into force on 25th May.

This regulation gives many companies the opportunity to review the way they hold your data.

Here at Big Phil Computers we collect data such as your name, addresses, email and phone numbers for the purposes of supporting your Computer Support needs.

We have not and never will sell on data to any third parties.

We feel we treat your data as if it were our own!

We keep no Payment Card Details at all in fact we only take Payment by Card if you cannot pay us by any other method.

Bank transfer being the method of choice.

The Right to ask for a copy of your data

You have the right to ask for a copy of your data.

In the first instance please email phil@bigphilcomputers.co.uk

There is no charge for this service and we have up to 30 days to respond to the data request.

We reserve the right to make a reasonable charge for additional copies of information that has already been supplied.

The Right to be forgotten

You have the right to request your data be removed from our database systems if you feel it is no longer necessary for us to hold the data.

Full details of this can be read in our GDPR Policy.

Please email phil@bigphilcomputers.co.uk with your request.

If you would like to discuss what data we hold and how we handle it please do get in touch either by email to phil@bigphilcomputers.co.uk or Phone +44 (0) 1932 348 096.

If you would like to see/read the Big Phil Computers GDPR policy please email phil@bigphilcomputers.co.uk or Phone +44 (0) 1932 348 096.

Big Phil Computers will store your details in order for you to gain access and use our online services.

You can choose to no-longer use our services at any time and Big Phil Computers will completely remove and delete your login details, private folders and any reference to you in accordance with the GDPR laws May 2018. You can sign up again at any time.

More information on GDPR Laws in the UK: “https://www.gov.uk/government/consultations/general-data-protection-regulation-call-for-views

The information we do not collect

Big Phil Computers has a clear policy in-place not to store data, documents or the scanned electronic versions for more than longer than is necessary to fulfill a client request after which time that data is destroyed securely.

Security

Big Phil Computers take security and keeping your information very seriously.

SSL Certificate installed

When you visit this website (www.bigphilcomputers.co.uk) we make use of https protocol, meaning that we have a SSL certificate installed with 2048 bit encryption on our server to verify from a third-party that the website you are viewing is our website and has not been spoofed by another server.

When accessing our online services or contacting us

CONFIRM IF TRUE: All text data entered into the database from the contact form is stripped of HTML and various illegal characters are removed in this process.

CONFIRM IF TRUE: Field names in the database remain ambiguous.

The contact form information that you provide is automatically deleted after 60 days

Parties to whom we disclose your information

The data Big Phil Computers collect from visitors will not be transmitted to a third party. Meaning, that Big Phil Computers will not, and do not, mine your data for marketing purposes, nor disclose the details of your traffic to a third party.

Big Phil Computers may disclose Customer Information in special cases where Big Phil Computers have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. Big Phil Computers may also disclose Customer Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.

Correct/update

The visitor remains responsible for providing accurate information. They can contact us to correct this at any time. Big Phil Computers will not amend any details unless you give us express permission to do so.

Our website uses cookies

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

About our cookies

We use both session cookies and persistent cookies on this website, however we prefer to use SESSIONS over COOKIES where possible as this information is stored on the server and is destroyed after 20 minutes of inactivity. We identify the persistent and session cookies that we may send you:

The purpose of each cookie is explained below:

Cookie Description Duration
cookie_notice_accepted We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. 30 days
TEST_COOKIE We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. Destroyed when the browser is closed (End of user session)
wordpress_test_cookie We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. PHP session (PHPSESSID) is destroyed when the browser is closed (End of user session)
wordpress_[serialised number] We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name(when signed in). End of session
wordpress_logged_in_[unique_serialised_user_id] We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name (when signed in). End of session

Cookies set by Third Party sites

Google Analytics Cookies

We use Google Analytics to understand how visitors interact with our website, such as how they found us, how long is spent viewing pages, and what time of day they visited us on. This allows us to improve the visitors’ experience on our websites and to track our marketing efforts.

The purpose of each cookie is explained below:

Cookie Description Duration
_ga This Google Analytics cookie is used to determine you as a unique visitor to our website and it is updated with each page view. It contains a unique ID that Google Analytics uses to help data validity. 2 years or when user clears cookies
_gid This Google Analytics cookie is used to determine you as a unique visitor to our website and it is updated with each page view. It contains a unique ID that Google Analytics uses to help data validity. 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds to 1 year
_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days

All these are Category 2 cookies.

Note: the expiration length of each cookie is from the time it was last updated on

For more information on the use of Google cookies visit www.google.com/policies/.

Ad-words

Occasionally this website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry.

This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to www.bigphilcomputers.co.uk.

Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Temporary logged-in and database created cookies

These cookies are created when you sign up and are passed to our database to identify you next time you visit. Likewise, this information is stored on our secure database so and recreated the next time you visit and log on to the application(s) on our website.

They are used to associate your information with the correct records on our database. They also identify what level of access you have, ie normal user or administration.

User ID A unique number that is used to identify your records stored in our database 20 minutes from in-activity.

Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a) In Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) In Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites” and

(c) In Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a) In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) In Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) In Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

Credit card information

We do not collect or store financial information on our website. Instead we may use a third party check out service to conclude any financial transaction. We currently use [checkout method], which are secure and reliable.

Third party intermediaries

Big Phil Computers verifies the credit card information given by you through a 3rd party clearing company “PayPal”. This clearing company is solely a link in the distribution chain, and do not store, retain, or in any other way use the information they obtain from us.

Mailing List

A visitor may wish to subscribe to our mailing list without creating an account. If a visitor chooses to than can unsubscribe here by entering their email address and pressing unsubscribe [Link to unsubscribe.html] . The details will remain however true/false check we store determines if you should be notified.

If you wish to completely destroy the account details then please contact our support team phil@bigphilcomputers.co.uk.

Links

This web site contains links to other web sites. Please note that when you click on one of these links, you are ‘clicking’ to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Contact us

This website is owned and operated by Big Phil Computers.

If you have any questions about our cookies or our security policy, please contact us:

Registered Office:
Big Phil Computers.
27 Elveden Close
Pyrford
Surrey
GU22 8XA
Office : +44 (0) 1932 348 096
Mobile: +44 (0) 7836 711866
Email: phil@bigphilcomputers.co.uk